Doctecq Clinic
Refund & Cancellation Policy
Last updated: 24 May 2025
7-day setup guarantee. If you complete the onboarding form and required details, and we are unable to activate your clinic login within 7 business days, you can request a full refund. In all other cases, payments are non-refundable except for payment errors listed below.
1) When refunds apply
Activation not completed within 7 business days. Applies only after you provide onboarding details (clinic profile, doctor info, working hours, etc.).
Duplicate or accidental payment. If you were charged twice for the same plan.
Failed/partial charge. Gateway captured the amount but access was not provisioned.
Wrong amount charged by error. We’ll refund the difference or the whole amount as appropriate.
2) When refunds do not apply
- Change of mind after successful activation or usage.
- Partial period unused (no pro-rata refunds for Trial/Yearly/3-Year plans).
- Delays from missing onboarding information or approvals not in our control.
- Custom development, data cleanup, or one-time services.
- Third-party charges (SMS/ISP/phone, etc.) not billed by us.
3) How to request a refund
Send a message on WhatsApp or email us (as on invoice) within 10 days of payment with: clinic name, registered phone, payment date/amount, and reason.
We may request your payment receipt/UTR and onboarding form reference for verification.
4) Processing & timeline
- Eligible refunds are issued to the original payment method via Razorpay.
- Processing time: 5–10 business days after approval (bank timelines may vary).
- We will issue a cancellation memo and a GST credit note where applicable.
5) Cancellations & plan changes
- You can stop using the software anytime. Your plan remains active for the purchased term; no further renewals are charged automatically.
- Upgrades (e.g., Trial → Yearly → 3-Year) are supported; we’ll share a payment link. Previously paid amounts are not refunded but may be adjusted as a discount at our discretion if the upgrade happens within 14 days.
6) Special notes
- Access window: Trial (3 months), Yearly (12 months), 3-Year (36 months).
- Support hours: WhatsApp 9am–7pm IST (Mon–Sat). Phone by appointment.
- Data exports: Available on request during the active term.
- Disputes: As per our Terms, jurisdiction is Vadodara, Gujarat (India).
Need help?
If you believe you’re eligible for a refund or need billing support, message us and we’ll review it quickly.