Terms of Service

1) Plans & payments

• Trial: ₹3,000 for 3 months
• Yearly: ₹6,000 per year
• 3-Year: ₹13,000 one-time (36 months access)
• Prices are in INR. GST invoices are provided.
• Online payments are processed via Razorpay. Bank charges and processing timelines may apply.
• Plans are activated after successful payment. Upgrades are supported; previously paid amounts are not refundable but may be adjusted at our discretion if upgraded within 14 days.

2) License & acceptable use

• We grant you a limited, non-exclusive, non-transferable license to use the Service for your clinic during the active term.
• Do not misuse the Service (no reverse engineering, scraping, bulk exporting beyond intended use, or security testing without consent).
• You are responsible for keeping logins secure and for actions taken under your account.

3) Your data & privacy

• You own your clinic’s data. We process it solely to provide and improve the Service.
• Exports: Available on request during the active term.
• Deletion: On written request, we will delete or anonymize personal data subject to legal retention requirements.
• See our Privacy Policy for details.

4) Security

• Data is encrypted in transit and at rest. Access is role-based and restricted to need-to-know.
• You must maintain secure devices/networks and promptly inform us of any suspected breach.

5) Third-party services

• The Service integrates with third-party tools (e.g., WhatsApp sharing, SMS, payment gateway). Their terms and network availability apply; we do not control their uptime or fees.
• Any third-party charges (telecom/SMS/ISP) are borne by you.

6) Support

• WhatsApp support: 9:00–19:00 IST, Monday–Saturday. Phone by appointment.
• For faster help, share a short screen recording and your clinic ID.

7) Refunds & cancellations

• We offer a 7-day setup guarantee: if you provide onboarding details and we fail to activate your clinic within 7 business days, you may request a refund.
• Refunds also apply to duplicate/accidental/failed payments. See full Refund Policy.
• You may stop using the Service anytime. No pro-rata refunds for unused period.

8) Service availability & changes

• We strive for high availability but do not guarantee uninterrupted Service.
• We may update features, interfaces, or integrations to improve performance and security.

9) Intellectual property

• All Service components (software, UI, logos, documentation) are owned by Doctecq or its licensors.
• You may display your clinic’s branding (logo/letterhead) within the Service as intended.

10) Confidentiality

• Each party agrees to keep the other’s non-public information confidential and use it only for providing/receiving the Service.

11) Termination

• We may suspend/terminate access for material breach, unlawful use, or security risk. You may terminate by stopping use; your plan remains active until the end of the paid term.

12) Limitation of liability

• To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages.
• Our aggregate liability is limited to the fees paid by you to us in the preceding 6 months.

13) Force majeure

• Neither party is liable for delays or failures due to events beyond reasonable control (e.g., telecom outages, power failures, natural events, acts of government).

14) Changes to these Terms

• We may update these Terms from time to time. Material changes will be posted here with an updated date. Continued use after changes means acceptance.

15) Governing law & disputes

• These Terms are governed by the laws of India.
• Courts at Vadodara, Gujarat have exclusive jurisdiction.

16) Contact

• Email: support@doctecqclinic.com
• WhatsApp: +91 96016 23467
• Business hours: 9:00–19:00 IST (Mon–Sat)